Comprehensive Clinic Management Features

Everything you need to run a modern, efficient healthcare practice

Patient Management

Complete digital patient profiles with medical history, photos, and medical aid information

Appointment System

Smart booking, doctor assignment, and conflict prevention with automated reminders

Real-Time Queue Management

Live patient check-ins, queue tracking, and automated workflow management

Analytics & Reporting

Real-time insights into practice performance, revenue tracking, and patient statistics

Medical Aid & Payments

Complete claims tracking, automated patient notifications, and multi-method payment processing

User Management & Security

Role-based access control, secure authentication, and automated staff onboarding

WhatsApp Automation

Built-in WhatsApp integration for patient registration, bookings, reminders, and notifications

EXCLUSIVE FEATURE

WhatsApp Automation Built Right In

The only clinic software with native WhatsApp integration—no third-party tools needed

Clinic

City Health Clinic

online

Hi! Welcome to City Health Clinic. 👋

Are you a new or existing patient?

09:15

New patient

09:16

Great! Let's get you registered. Please provide:

1️⃣ Full Name
2️⃣ ID Number
3️⃣ Medical Aid (if any)

09:16

Sarah Williams
9012155678903
Discovery Health

09:18

✅ Registration complete!

Would you like to book an appointment?

09:18

New Patient Registration

New patients can register completely through WhatsApp in under 60 seconds—no forms, no apps, no waiting.

Appointment Booking & Viewing

Existing patients can book appointments and view their upcoming visits directly in WhatsApp.

Automated Appointment Reminders

Patients receive appointment reminders through WhatsApp, reducing no-shows by up to 60%.

Birthday Wishes

Automatically send personalized birthday wishes to patients, building loyalty and lasting relationships.

Self-Service Appointment Lookup

Patients can check their upcoming appointments by simply sending their phone number—24/7 availability.

Medical Aid Alert Notifications

Instantly notify patients via WhatsApp when medical aid claims are rejected with payment instructions.

Complete Patient Management

Digital profiles that put patient information at your fingertips

Patient Photos

Visual identification for better patient recognition and personalized care

Medical Aid Integration

Complete claims processing, submission tracking, and approval workflows

Medical History

Comprehensive medical records, visit history, and treatment plans

Allergy Management

Real-time editable allergy information with doctor-controlled updates

Advanced Search

Quickly find patients by name, ID number, or phone number with instant results

Professional PDF Export

Generate and download complete patient records with your clinic branding

Patient Photo

Sarah Williams

ID: 9012155678903

Age: 34 | Female

Discovery Health
Overview
History
Visits
Phone: +27 82 123 4567
Email: sarah@example.com
Address: 123 Main St, Durban
Emergency Contact: John Williams - 082 987 6543

October 2024

15
16
17
09:00 Sarah W.
10:30 Mike J.
18
19

Today's Appointments

09:00 AM Sarah Williams - Check-up Confirmed
10:30 AM Mike Johnson - Follow-up Pending

Smart Appointment Scheduling

Eliminate double-bookings and optimize your practice schedule

Conflict Prevention

Advanced time slot management prevents double-bookings automatically

Automated Reminders

Email and SMS reminders to reduce no-shows by up to 40%

Intelligent Doctor Assignment

Automatically assigns patients to their previous doctor for continuity or to the least busy doctor for new patients

Holiday Awareness

Automatically blocks South African public holidays to prevent booking conflicts

Flexible Rescheduling

Easy appointment modifications with automatic conflict checking and notification

Simple Cancellations

Quick cancellation process with automatic notifications to affected parties

Real-Time Queue Management

Keep patients informed and reduce waiting room anxiety

WebSocket Updates

Real-time queue changes with instant synchronization across all devices

Digital Check-in

Fast patient check-in when they arrive with automatic queue positioning

Priority Management

Control patient flow by marking urgent cases as high priority for immediate attention

Wait Time Visibility

See how long patients have been waiting at a glance with color-coded indicators

Live Queue Display

Real-time waiting room queue visible to all staff and doctors across all devices

Current Queue

8 Patients Waiting Avg Wait: 15 mins
1
Sarah Williams 09:00 AM
In Session
2
Mike Johnson 10:30 AM
Waiting
3
Lisa Brown 11:00 AM
Checked In

Complete Medical Consultations

Comprehensive doctor interface for efficient patient care

Doctor Dashboard

Dedicated interface for managing consultations and patient interactions

Medical File Attachments

Support for X-rays, PDFs, DICOM files, and all medical document types

Consultation Notes

Detailed medical notes and treatment records with comprehensive documentation

Patient History Access

Complete access to patient medical history during consultations

Medical Records PDF Export

Download individual consultation records or export complete patient consultation history with clinic branding

Dedicated Doctor Page

Specialized interface for doctors to view their patient queue and manage consultations efficiently

Patient Consultation - Sarah Williams

Today's Visit - Oct 17, 2024

Chief Complaint: Routine check-up, blood pressure monitoring
Vitals: BP 125/82, HR 74, Temp 36.8°C, Weight 68kg
Assessment: Hypertension well controlled with current medication
Plan: Continue Amlodipine 5mg daily, follow-up in 3 months

Medical Files

Blood Test Results.pdf
ECG_Oct17.dicom

Medical Aid Claims Dashboard

Oct 1 - Oct 17, 2024

Submitted

45
R67,500

Approved

38
R56,200

Rejected

7
R11,300

Recent Claims

Sarah Williams Discovery Health
R1,450
Approved
Mike Johnson Bonitas Medical Fund
R2,100
Rejected
Lisa Brown Momentum Health
R1,750
Pending

Medical Aid & Payment Processing

Complete financial workflow from claims to payments

Claims Tracking

Monitor every medical aid claim from submission through approval or rejection with complete audit trails

Automated Patient Notifications

Instant WhatsApp alerts to patients when claims are rejected, with payment reminders and instructions

Multi-Method Payment Tracking

Record payments via cash, card, medical aid, or other methods with comprehensive revenue reporting

Date Range Filtering

View claims by custom date ranges for accurate financial reporting and reconciliation

Advanced Analytics & Reporting

Make data-driven decisions to grow your practice

Revenue Analytics

Detailed financial reporting with approved medical aid claims and payment tracking

Patient Retention Analysis

New vs returning patient metrics with 6-month registration trends

Peak Hours Analysis

Identify busiest times of day and week with monthly performance comparisons

Export Reports

Generate PDF and Excel reports for accounting and regulatory compliance

Practice Analytics

Oct 1 - Oct 17, 2024

Total Revenue

R45,230
+12.5%

New Patients

28
+8.2%

Appointments

156
+5.1%

Revenue Trend

R2.1k
R2.6k
R1.8k
R2.9k
R2.4k
R3.1k
R2.7k
Mon Tue Wed Thu Fri Sat Sun

User Management & Security

Secure access control and data protection for your practice

Three User Roles

Staff, Doctor, and Administrator roles with tailored permissions for each level of access

Role-Based Permissions

Staff handle registrations and appointments, doctors access consultations, admins control everything

Secure Authentication

Password-protected accounts with industry-standard encryption and security measures

Automated Onboarding

Email notifications when new user accounts are created with login instructions

POPIA Compliant

Full compliance with South Africa's Protection of Personal Information Act

Complete Audit Trails

Track all system access and data modifications for security and compliance

Built for Mobile & Tablets

Work from anywhere, on any device

Fully Responsive Layout

Works perfectly on tablets, phones, and desktop computers with adaptive design

Touch-Optimized Interface

Easy navigation and interaction on touchscreen devices for quick patient management

Collapsible Navigation

Space-efficient design for smaller screens without sacrificing functionality

Tablet-Friendly for Reception

Perfect for reception desks with tablet devices for patient check-ins and registrations

InvoTech

Patients Today

24

Appointments

18

In Queue

6

Ready to Experience These Features?

Start your free 7-day trial and see how InvoTech can transform your practice

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